What a so-called Oops moment tells us about MBAs

I recently came across an article that describes the reaction to what I can only describe as a process error committed by McKinsey when communicating with unsuccessful MBA applicants. In brief, McKinsey sent an automated email to rejected MBA applicants. Nothing unusual there, but the email still showed the field name %Preferred when it should have had the name of the rejected applicant.

What struck me as more interesting than what I think is a simple process error, is the reaction from one of the rejected applicants. The article has a quote from an second-year MBA student from ” a top two business school” who said that “I am so shocked that recruiters can come to campus and get away with stuff like  this” and “if they do this here, just imagine what it would be like at other schools?”

Now, I am the first to recognise that this is just one quote, from an MBA who chose to remain anonymous. One can’t generalise and say that these quotes reflect a large swathe of opinion from MBAs. But it does, once again, raise the issue of MBA hubris and the sense of entitlement that I deserve different treatment because of the school/company/MBA that I went to.

It is in this context that, on the first day of the school year, our Director of the MBA talked about the death of the idea of the Superhero leader. This idea that a leader, who almost possess a different DNA from the followers, could swoop in and make meaningful changes before flying away. It is a model that does not work anymore and what is needed now is more empathy to go with the analytical skills that are so honed through a traditional MBA curriculum.

But at least one company has turned this MBA hubris on its head. Again, our Director showed this video on the first day of the school year. Hopefully, our MBA 2013s took that message of humility to heart amidst the excitement of the first day of term.  It also reminded me of what a Cambridge alum told me, about how even though he was a former Citi management associate who worked in the CEO’s office, he was not above turning up at a warehouse in the early morning to help colleagues of the fast-growing startup which he was CFO of, to pack merchandise for shipping when orders started to pile up. That’s the type of leader we want.

If you enjoyed this post, please consider leaving a comment or subscribing to the RSS feed to have future articles delivered to your feed reader.

5 Responses to What a so-called Oops moment tells us about MBAs

  1. CambridgeFAN says:

    Hello Conrad,

    Thank you for sharing your thought on this story. I think this story more likely to happen in programmes where the majority are less experienced people ( or in another word, younger candidates). In light of this, I really admire Cambridge of having one of the most mature MBA cohorts in the world.

    and congratulations on your new website appearance facelift, I like the upper bar that shows the mother university embracing its daughter :)

    best regards,

  2. Abhi Roy says:

    Well your post is really interesting.Each MBA guy has a story of this kind of oops moment.Thanks for sharing your oops moment.

  3. felix says:

    Hi.. I am tony studying be naval architecture + MBA in ship yard management.could u pls tell me about scope of this combined studyies

    • Conrad Chua says:

      The Cambridge MBA is a general management degree so there is no specific specialisation such as ship yard management. We believe the skills and knowledge that the MBA should be applicable across different industries or geographies. Students can focus on a particular industry in the last term by choosing one of eight concentrations .

      Conrad

Leave a reply